Habbib

Our primary goal was to create an all-in-one web plus mobile app solution through which both the admin and salon teams can collaborate on the single industry platform. Besides, we wanted to make the entire process fully transparent to receive real-time feedback from active users.

The nature of the project was such that it required the coordinated efforts from both backend and frontend teams including a project manager, team lead front-end developer, backend developer, android developer and a quality analyst.

We used the waterfall project management model and Agile stand-up meetings to solve issues quickly and get a clear picture of progress along the entire project timeline.

Super Admin Module

The super admin module provides features like franchisees management, salon sales, payment, and communication channels to stay connected with franchise owners and customers. The supervisor and sub-supervisors have the access to manage this. This module allows the client and their staff to:

• Sales Record

  The admin can analyze detailed reports of sales and footfalls. They can view payment details and ratings of customers, unique customers, and even the total earnings of a salon. It also enables the admin to make a list of re-visitors to run a marketing campaign.

• Salon Franchise Management

  Our custom franchise CRM platform for client enable them to handle all the salon's account information, payment transactions, communication channels, customer feedback, and much more. The admin can view, and freeze the current salon account as well as add new accounts.

• Franchise Sales Solutions

  We created a solution for admin such that it includes capabilities for retaining consumers using campaign features, which help with marketing communication such as targeted and loyalty discounts, gift cards and coupons, and promotions for selected customers.

• Salesmen Tracking

  This feature enables admins to track the location of franchise sales representatives via their mobile phones. It also helps them to keep a track of their attendance and the B2B customers the salesmen contacted.

• Feedback System

  We built a feedback system that will help the admin view and track the feedback of all the customers. Admin can also edit and send the form to measure customer satisfaction. It is done using an automated SMS system where the customers get a feedback form as well as an invoice for their bill.

Salon Web Portal For Franchisees

We developed this CRM for salon day-to-day operations. Access is given to all the salons under the brand. This helps the salon manager to:

• Allotment System

We created an allotment system for salons. The managers have to arrange and fill in the details about the availability of the number of chairs, the staff, and the services provided. Once a customer walks in the management can a lot a chair to them with all the services they want and the staff that is available.

This also helps the salon manager to manage a customer bill and have detailed information on services taken.

• Sales Analytics

As the admin, the salon manager can also view and analyze detailed sales data, total earnings, footfall of new and old customers, and many more. They can also check the graphical sales record of and suggestions for better customer retention.

• Customer Data Management

We developed a data record management feature where the salon manager can customer details like name, contact number, total visits, total spend, and many more. This will help the manager to retain customers as well as provide better services in the future.

• Staff Management

With this feature, the manager can add and view the data of the employees working in the salon and create their accounts to help with them the allotments.

• Notifications

Our team built this so that the salon manager gets regular updates from the brand supervisor regarding the salon operation, brand offers, etc.

Mobile Application for Salesmen

We developed a different android application to manage the sales representatives who do B2B door-to-door services to get more leads for franchise ownership. The salesmen can log in via OTP verification. It helped the client to record sales representatives’ attendance as well.

B2B Commerce

Our client has a great range of beauty products under their belt. So we created a B2B commerce for their system. This includes:

• For Admin: The admin can display all the products in their portal and mention the product detail like description bulk price, quantity in stock, etc. The salon managers can directly order the items needed via B2B commerce.
• For Salon Managers: They can order their requirements for the store directly using this feature from their web portal. They can also edit the pricing according to their store location and expenses. They can easily manage their order quantity for their personal store service and upsell products to the customer.